Support

Building automations

Automations can be created in the Manage view after the survey has been launched. Building an automation starts with choosing an action and then, if needed, defining condition(s) that need to be met to trigger the chosen action.

  1. Select the action
  2. Based on the action, fill in the needed information
  3. Save or create a new automation if needed

By default every new automation has been set to trigger when the respondent submits their response. If you need more detailed triggers, follow the guideline from below:

  1. Choose a condition that needs to be met to trigger an action: e.g. When response has been completed.
  2. Click the ‘Create additional rules’ button in case you want to create more specific rules for the automation.
  3. Choose wether the survey answer has to fit ‘all of the’ set conditions or to ‘some of the’ set conditions. Use ‘some of the’ -option if the automation has multiple conditions that can trigger the action. (Not all answers have to meet the set conditions though.)
  4. Then choose the conditions e.g. ‘Organization – is – Sales’

 

Notifications and summaries

Send email message – send email message to following email address

This action allows to use more conditions related to the state of the response:

Response has been completed – The person has sent their response.
Response has been created – Sending an email invite creates a response, even though it’s not yet filled by the respondent.
Answering has been started – the recipient opens the personal survey link and answers one question, but decides to fill the rest later

Send summary via email to identified recipient automatically – if the invitations to your survey were sent from Surveypal, you can send a summary to these email invitation addresses by using this automation

Send summary via email to recipient if requested – respondent is asked to type their email address after submitting the survey answers and the summary will be sent to this given address

Send summary via email to following email address(es) automatically – enables user to get a summary email of a new answer in the survey to their own or someone else’s email. If the survey contains an open field set to allow only email addresses, you can use this action to send the summary to the address typed in the survey email field.

 

Redirections

Send email invitation to the following survey – in case of email survey with personal response links a new survey invitation can be sent with this automation

Redirect recipient without showing the thank you page to the following address -respondent will be redirected to a given address without showing the thank you page

Redirect recipient after the thank you page to the following address – respondent will be redirected to a given address after showing the thank you page

Redirect recipient without showing the thank you page to the following survey – makes it possible to combine two surveys seamlessly

Redirect recipient after the thank you page to the following survey – makes it possible e.g. to loop the survey, if you choose the same survey that you are making the automation in. Distribute view ‘Public terminal’ option gives a survey link that also loops the survey automatically without an automation.

Forward response to the following address – send answers to a specific destination e.g. to a CRM tool.

This action allows to use more conditions related to the state of the response:

Response has been completed – The person has sent their response.
Response has been created – Sending an email invite creates a response, even though it’s not yet filled by the respondent.
Answering has been started – the recipient opens the personal survey link and answers one question, but decides to fill the rest later

 

Automation in the image below sends a summary email to certain email address based on the respondent’s answer:

 

 

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