Support

Admin tools

If your account has admin rights you can manage the accounts of the members in your team. In the Your team -view you can add new users to your team, transfer old users accounts to new users, disable unused accounts or edit the information of current users. You can access the Your team -view by clicking your name in the Surveypal -tool front page and selecting ‘Your account…’. Select ‘Your team’ to see all the users in your organization.

Adding a new user:

You can add a new user if you have empty user slots available.

1. Click the button ‘Add new user’
2. Add user email address with other information
3. Click Ok

The new user will get a notification email asking to confirm the account. Check spam folder if the email doesn’t appear in the inbox.

Transfer user account ownership to a new user:

1. Hover the mouse cursor over a user account you wish to transfer
2. Click Edit
3. Replace user email with the new one
4. Fill other needed information
5. Click Ok

The new user will get a notification email asking to confirm the account. Check spam folder if the email doesn’t appear in the inbox.

Disabling a user:

1. Hover your mouse cursor over a user in the list
2. Click the arrow on the Edit button
3. Select Disable

Disabling a user will not remove the old user completely from the user list. Disabled users can be recovered in a similar manner as they were disabled.

Try this!

Surveypal customer service can set on a team view, where you can see all the surveys from all the users in your team. Contact helpdesk@surveypal.com for more information!

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