Encoding of ' (apostrophe) in certain webmail clients
Apostrophe is encoded as ' which causes link not to work. To avoid the issue one possible solution is to manually encode apostrophe as %27 in external link’s meta before link is sent.
Check these steps first:
- Connection status (Your account/Connected accounts)
- Activity status of the mappings
- Does the link get needed parameter values when sent (E.g. in cases when answer can be found from Surveypal but not from Zendesk or Salesforce. Parameter values can be checked from survey’s Manage/Meta fields or directly from the sent link)