Integrating Surveypal into Zendesk makes it possible to monitor the customer experience in real-time straight from Zendesk.
Integrate Surveypal into Zendesk to trigger follow up notifications, immediately respond to feedback, track down issues based on type, agent, facility, time of day, and more. Eliminate the need to simultaneously use multiple platforms by managing surveys and monitoring responses in real-time in Zendesk.
Conducting your surveys via Zendesk allows you to easily track VoC metrics like NPS, CES, CSAT, and more to get insights that help you scale your business. Reports for your surveys are brought into Zendesk, allowing you to monitor them in real time.
Zendesk integration overview: https://youtu.be/ABJ2S8DAcZI