With filters you can delimit the results displayed so you only see the ones that satisfy the conditions you are after (e.g. respondents who answered ‘Yes’ to a particular question).
There are two ways of creating filters. The first works well when you need to create filters from e.g. background questions like age, gender etc. Search the question in the Analyze-view and click the gear on the top right corner of the graph and select: Create filters. The filters will show up in the right hand box called 'Filters'.
The second way is to create each filter manually from the 'Filters' function. Here you can also edit the filters created in the first step. By creating filters based on the NPS scores you can for example divide respondents into 3 groups: Passives, Promoters and Detractors.
Adding a filter
1. Start with selecting 'Filters' in the Analyze view.
2. Create a new filter with the plus button and name it by double clicking. Plus button adds a new filter and Minus button removes the selected filter. The Copy icon makes a copy of the chosen filter.
3. Choose whether the filter has to apply to all of the conditions or only some of them.
4. Select which the first condition is to apply to. Usually the condition is a question in the survey, but you can also filter by background information, recipient source etc.
5. Specify the content of the condition.
6. If you wish to add several conditions to the same filter, add the next condition with the Plus button on the right and repeat parts 4 and 5. Make sure that you have selected the correct rule in the step 2 (all of the conditions or only some of them).
7. Save. When you have created the desired filters, you can either activate or deactivate them from the 'Filters' menu on the right.