NOTE! Text messaging is a service that must be activated separately. If you are interested in sending SMS calls, please contact our customer service.
How do SMS invitations work?
SMS invitations work in the same way as email invitations. A personalised reply link is generated for each person.
Text messages are displayed in the Manage view like this:
In practice, the messages are sent using an email tool and can be customised for each survey.
This template shows Surveypal as the sender, but you can customize the sender name to your liking. The name can be up to 11 characters long and the characters allowed in the name are Allowed characters: 0-9, a-z, A-Z, _.
If necessary, it is possible to define a different sender name for different surveys. However, most often the company name or similar is used here.
In the template survey, everything else is customizable, except the link, which is automatically generated by the program.
When the recipient clicks on the link, the survey opens in a web browser and the response is made there.
It is not possible to send reminders via SMS calls.
It is possible to send text message invitations individually or to import the numbers using an excel file into the survey.
Sending SMS invitations
How to send SMS invitations:
- Go to: distribution
- Click on: send email invitation
- Delete all text in the message field and replace it with a short message of less than 135 characters.(The program automatically adds a 21-character link to the end of the message when you send it, which is personalized for each recipient.)
- The counter next to the message field allows you to check whether the invitation message takes more than one message. Each message is billed separately.
- The texts of the fields Sender, Message title, Sending profile, etc. are irrelevant, as they do not appear in the SMS invitation message.
- Recipient numbers can be entered directly in the address field as 040123456 or 3584012345. The phone numbers are separated by spaces. If there are a lot of numbers, you should import them using an excel file.
There are a couple of points to consider when importing numbers and respondents' background information into an Excel file: numbers should first be pasted or typed underneath, for example in Notepad or a notepad, and then pasted into the Excel file as regular text. Before pasting the numbers, the cells in column A where the numbers will be pasted must be marked as text cells. This is the only way to prevent excel from destroying the numbers into some special format.
NOTE! If the text of the invitation with the link exceeds 160 characters, the invitation will be charged for two messages.