1. A customer visits a retail store. The customer feedback form asks the location of the store. Based on their response, the customer is redirected to the store's webpage (Or any other landing page) after the survey is complete.
2. Customer feedback is collected right after a service experience. The customer feels that the experience was bad and based on the interaction rates it with 2 on a scale from 1-5. The survey has an automation that sends a summary of the answer to the customer relationship manager if the scale rating is 3 or less. The manager can immediately contact the customer to address the issue and ask more information on how to improve the service.
The automation feature is accessible in the Manage view only after the survey is published.