Sender profiles are needed for the respondent unsubscribe feature to work. Email invites cannot be sent without a sender profile.
Due to privacy legislation in the EU and US, the person receiving the email invitation has to have the possibility to decide whether to receive such invites in the future from your organization. Next to the unsubscribe link there has to be the senders street or postal box address and the sender profiles allow you to save the address of your organization.
Adding or editing sender profiles
You can add and edit the sender profiles from the Your account menu. Click your name on the lower left corner on the front page and select 'Your account…'.
Select 'Sender profiles' and click the 'Add a new profile' to add a new sender profile. To edit an existing profile, hover the mouse cursor over it and click 'Edit'. Options to set as default or delete the profile can be found from the arrow in the edit button.
- If you or any of the other users in your team don’t create a sender profile, creating a profile will be prompted next time you try to send an email invite.
- Respondents who unsubscribe from future survey invites will be shown in the Manage view of the survey with status 'Blocked'.