Sometimes things don't go as planned or a bug creeps into the system. If you encounter features which flat out just don't work or behave irrationally, here's a few steps you can take:
- Check https://surveypal.statuspage.io for possible issue notifications and system health
- If all seems well on our status-page save what ever you have been doing and reload the webpage
- If a reload doesn't help, try clearing your browser cache (only cache should be enough) and reload the webpage
- If the issue still persists, contact support@surveypal.com and report the issue (steps to reproduce it help us a lot) or drop the issue description to our chat
- Privacy & security related questions can be sent to privacy@surveypal.com