Frequently Asked Questions

Video library

• Quick Start Guide
• Embedding a question to email invitation
• Previewing a survey
• Editing thank you -page and navigation buttons
• Quick filters -menu and copying filters
• Creating answer paths for NPS questions

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Surveys

• How do I edit survey background?
• How do I edit column width?
• How do I rename a survey?
• How do I make a copy of my survey?
• How do I change the 'Thank you for answering!' -text?
• How do I edit sharing rights?

Responses

• How do I delete answers?
• How can I send the survey invitation again to a single respondent?
• How do I invite new respondents to a survey?
• How do I send an email survey reminder?
• How can I get a notification of a new response to my email?
• Why don't scale mean graphs show the topic in powerpoint?

User Information & Admin Tools

• Password requirements
• Okta Single Sign-On instructions
• How can I control survey branding with templates? (admin users)
• How do I change my user account information?
• How do I add or disable users? (Admins only)
• What are sender profiles?

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General

• What to do if I encounter an error in the service
• Dynamic Surveys - Changes and New Features
• Which version of the service am I using?
• How can I show a survey element response on another survey page or in automation
• How can I make sure my browser is up to date?

GDPR

• Does Surveypal use Privacy Shield as data transfer mechanism
• Do I have to ask for consent to send survey invites?
• How can I search for respondent information?
• Can Surveypal search respondent information for me?
• How can I delete survey data?