Object is not in root object list
If you cannot find your object from root object list, make sure that you have selected "Allow search" from object settings.
None of the Salesforce object fields get updated
Check that you have selected "Update all new responses to Salesforce" from integration mapping view. Go to Manage view, select "Integrations" and click "Edit" from Salesforce row.
If your organization have multiple Surveypal accounts but only one Salesforce account, make sure that you have Salesforce connected:
- click your name in bottom left corner
- select "User account" and from there tab "Connected accounts"
You should see that Salesforce status is "Connected".
Some Salesforce object fields don't update
Make sure that field type and value match to the question element values in Surveypal. If field format is number in Salesforce, you cannot push there text values from Surveypal.
If you have added new background information to the Surveypal link meta parameter and new information doesn't go to Surveypal, make sure that you can see new information in Surveypal. Go to Manage view, select Background information and see if your information is there. If not, you have problem in Salesforce side.
Placeholder format
There are different placeholder formats in Salesforce. If you use Salesforce own email sending, format is {!Contact.Email}. But if you use for example Marketing Cloud, then format is %%Email%%. It good to test placeholder so that it's in email text and if you see it there, then add it to the link.
Link is not valid
If your placeholder picking up the information to email but you still doesn't see it in Surveypal, check that your link is valid. Common problem is wrong values in meta parameter. Check that one meta information is inside {} characters and every text is inside ' ' characters.
For example:
&meta=[{'key':'sf_case','value':'{!Case.Id}'},{'key':'sf_account','value':'{!Account.Id}'}]