Zendesk chat gives you access to real-time support. It lets you help customers in real time, which increases customer satisfaction. To measure the level of satisfaction with various ways and strikingly beautiful surveys, Surveypal is here to help. Check out our short intro video about the chat experience.
Requirements to be able to collect feedback from chat:
1. You need to have Zendesk "web widget (Classic)" installed on your web page
NB! Zopim chat or Zendesk Messaging widgets are not supported at the moment.
2. You need to have Zendesk Agent Workspace activated. Enabling and disabling the Zendesk Agent Workspace
3. You need to have a Surveypal-account and a chat optimised survey
If you are interested in the chat feedback solution, please contact Surveypal sales.